Sunday, May 5, 2024
Paul Rosen, MD, MPH, MMM, can teach us all something about empathy—especially current and aspiring healthcare innovators. He is a pediatric rheumatologist and Clinical Director of Service and Operational Excellence at Nemours Children’s Health System in Wilmington, Delaware. He is an Associate Professor of Pediatrics at Sidney Kimmel Medical College at Jefferson University. A TEDx
[ Read More ]For the past two months, I have been taking Uber cars around Delaware when I go to the train or to the airport. I have taken about 10 rides and every one has been a pleasurable experience. The drivers are friendly, the cars are clean, the car arrives in under five minutes and the cost
[ Read More ]“Design thinking,” traditionally regarded as a means for creating user-friendly products, is now being used to improve services and drive innovation in many industries. We, and others, believe that design thinking can be a powerful tool in health care to improve care delivery, train future physicians, and improve the experience for both patients and providers.
[ Read More ]A couple of years ago, we were thinking of ways to expand the healing arts program at our hospital for children. We decided that creating an artist-in-residence program would further help our patients and families. There is a small house on campus where the artist could stay. Our amazing Child Life and Creative Arts therapy department that
[ Read More ]The field of patient experience has emerged over the past decade. Like patient safety in its infancy, this field has not been fully embraced by the health care industry. While measuring customer experience in order to improve may seem like a noncontroversial standard practice in most other industries, the practice is not entirely accepted among
[ Read More ]Almost a decade ago I was in a crowded conference room of doctors. There was a heated conversation about what to do about a particular patient complaint. Parents were complaining that the doctors were not giving any numbing medicine or pain control before doing a spinal tap on their babies. The doctor argument was that
[ Read More ]A couple of weeks ago, I received the dreaded letter from the Department of Motor Vehicles. Visions of long lines, sitting on hard plastic chairs, and hours of wasted time went through my mind. It was a reminder to go to the DMV to renew my soon-to-expire Delaware driver license. The bottom of the letter
[ Read More ]Tiffany Gwilliam: My seven-year-old daughter woke up one night yelling and crying in pain. Her knee was swollen and stiff. The next morning, we were in the pediatrician’s office. After more testing, my baby was diagnosed with juvenile idiopathic arthritis, a chronic autoimmune disease that could cause disability. We were referred to see a pediatric rheumatologist
[ Read More ]This talk was given at a local TEDx event, produced independently of the TED Conferences. Paul Rosen, MD, a pediatric rheumatologist, serves as the Clinical Director of Service and Operational Excellence at Nemours. He received a masters of public health degree from Harvard University and a masters of medical management degree from Carnegie Mellon University.
[ Read More ]I was talking to a friend last week about a recent experience she had while seeking medical care. She had developed a skin condition and was very worried that it might be an autoimmune disease. Luckily, a friend referred her to an excellent dermatologist. She called to schedule an appointment and was anxious to get
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