Navigating the National Disability Insurance Scheme (NDIS) can be a transformative experience, offering tailored support and greater independence for participants. However, not every plan hits the mark the first time around. If you’re feeling dissatisfied with your current NDIS plan—whether due to inadequate funding, unclear goals, or lack of appropriate services—it’s important to know that you have options and the right to speak up.
Whether you’re new to the scheme or a long-term participant, understanding your rights and the available steps can make all the difference. If you’re looking for guidance or advocacy, organisations like ADEC (Action on Disability within Ethnic Communities) can provide support tailored to your cultural and individual needs.
Reflect on What’s Missing or Not Working
Start by reviewing your NDIS plan. Is the funding insufficient for your support needs? Are your goals outdated or not being addressed? Has your situation changed since the plan was created? Keep notes on what specifically isn’t working. Whether it’s issues with provider access, therapy sessions, transport funding, or plan management arrangements, clear documentation will help in seeking a review.
Speak With Your Local Area Coordinator (LAC) or Support Coordinator
Before jumping into formal processes, raise your concerns with your Local Area Coordinator or Support Coordinator. They can offer insights, clarify parts of the plan, and potentially help you access supports you may not be aware of. Sometimes a quick discussion or minor change request (known as a “light touch review”) can resolve small issues without going through a full reassessment.
Request a Plan Review
If you’re still not satisfied, you can request a formal review of your NDIS plan. This is known as an Internal Review of a Decision. You need to make the request within 3 months of receiving your plan. You can do this by contacting the NDIA (National Disability Insurance Agency) directly via phone, email or written request. In your request, be as specific as possible about what needs to change and why. Include reports or recommendations from allied health professionals where appropriate.
Escalate to the Administrative Appeals Tribunal (AAT)
If the internal review doesn’t result in a satisfactory outcome, you can take your case to the Administrative Appeals Tribunal. The AAT is an independent body that reviews decisions made by government agencies, including the NDIA. This process can be more complex, so many participants benefit from advocacy support or legal assistance. ADEC and similar organisations can help guide you through this step, especially if language or cultural barriers are involved.
Seek Advocacy or Support Services
You don’t need to go through the process alone. Disability advocacy services are available across Australia and can assist you with navigating plan reviews, understanding your rights, and communicating with the NDIA. Community-based organisations like ADEC are especially valuable for participants from culturally and linguistically diverse backgrounds, helping ensure their voices are heard and understood.
Prepare for Future Plan Meetings
Use your current experience as a guide for your next planning meeting. Bring along updated reports, letters of support, or budget outlines to justify the changes you’re requesting. The more prepared and proactive you are, the more likely it is your future plan will reflect your actual needs.
Ready to get started?
The NDIS is built on the principle of individual choice and control, and that includes the right to question, challenge, and improve your plan. If your current supports aren’t meeting your needs, you are absolutely entitled to ask for change. With the right information, support, and advocacy, you can take confident steps towards a better, more tailored NDIS experience.
